Reservation Enquires

Queen Elizabeth II
(1926 – 2022)

Following the news of the death of Her Majesty, The Queen, Elizabeth II, the United Kingdom is now in a national period of mourning.

What is set to happen in London over the coming days?

As a nation, the United Kingdom is now in a period of mourning following the death of Her Majesty, The Queen.  

A carefully planned timetable of events leading up to and following the state funeral will now commence, and London is set to become busy over this time.  

Full details as they are announced can be found here

Will my stay be affected?

London is expected to be incredibly busy, with our hotels becoming full. Availability and timings of some of our facilities may change as a result of the situation, and we therefore ask you to check with the hotel team on arrival.

The areas around the hotels are set to become extremely busy, with potentially some road closures and restrictions expected as events unfold. We encourage all our guests to check their travel arrangements before they travel to avoid disappointment.

Can I amend my reservation?

For existing individual reservations for stays until September 20, 2022, at any Park Plaza hotel in London and Holmes Hotel London, we allow up to 24 hours prior to arrival: 

  • Free modifications subject to availability and/or any rate differences 
  • Free cancellations with the following conditions:
    •  If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within six months after your cancellation date. If you are unable to redeem, we refund you after your credit has expired. 

 Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments. 

 Guests are advised to contact our Customer Service Centre at [email protected] or to modify or cancel their booking via the website or the Radisson Hotels app.